Career

2025 — Present · San Francisco, CA / Global

Senior Manager, IT Engineering · Airtable

Lead IT Engineering and Client Platform Engineering for a global workforce — identity and access, endpoint management, Google Workspace, Slack, enterprise applications, automation, and service reliability.

• Built and scaled a portfolio of agentic AI solutions, copilots, and automated workflows across employee support, onboarding, access requests, and knowledge delivery, reducing support friction by 60–70%.
• Established reusable AI and automation patterns across Airtable, Workato, Slack, Okta, and Google Workspace, with security, human oversight, and measurable outcomes designed into each workflow.
• Re-engineered joiner, mover, and leaver processes across Workday, Okta, Google Workspace, Slack, HR, Security, GRC, and Finance toward increasingly zero-touch experiences.

2018 — 2024 · Mountain View, CA / Global

Senior Director of IT · Coursera

Scaled the global IT organization from 2 to 50 people as Coursera grew from 285 to 1,600 employees and roughly $700M in revenue, owning a $16M budget.

• Built a 24x7 globally distributed Service Desk and modern IT operating model, sustaining greater than 95% SLA and customer-satisfaction performance.
• Embedded AI-driven support, workflow automation, and zero-touch deployment across IT and G&A, producing more than $2M in annual savings.
• Led the transition to a fully remote global workforce with zero downtime and no material service disruption.
• Owned a cloud and SaaS estate of 200+ applications including Salesforce, Workday, NetSuite, Okta, Jamf, ServiceNow, and Slack Enterprise.

2017 — 2018 · Santa Clara, CA

Director of IT · Barefoot Networks

Built the company's core IT infrastructure and service model from the ground up for 100+ hardware and software engineers, ahead of its acquisition by Intel.

• Completed a full infrastructure redesign and relocation to a 65,000 sq ft facility in three months, including four engineering labs and resilient connectivity.
• Led a team of four systems administrators supporting 500+ physical and virtual systems.

2010 — 2017 · San Carlos, CA

Vice President, Systems Operations · Personal Capital

Built and scaled corporate and production technology from startup stage to more than 1.3 million users, establishing AWS-based development, QA, and production environments.

• Led a multidisciplinary team of 10 across DevOps, database administration, systems engineering, and help desk, partnering directly with the CTO and CIO.
• Designed secure, redundant infrastructure across four offices and two Equinix data centers using AWS, Direct Connect, CI/CD, and containerization.

2009 — 2010 · Redwood Shores, CA / Japan

Global IT Director · Ziosoft

Directed global IT infrastructure across the United States and Japan for a medical-imaging company, leading a team of four.

2006 — 2009 · San Francisco, CA / London, UK

Global IT Director · Workshare Technology

Led global corporate and operations infrastructure with a team of eight across the US and Europe, delivering a $1M+ highly redundant operations data center.

2000 — 2006 · South San Francisco, CA

Co-Founder & Director of Network Operations · Kailea Networks

Co-founded a managed network and infrastructure services company, leading ten engineers in a 24x7 model and maintaining 99.9% customer uptime across up to 25 locations.

1999 — 2000 · San Mateo, CA

IT Manager · eCircles

Built and managed corporate infrastructure supporting 250+ Unix production systems and more than 10 million monthly connections.

1996 — 1999 · San Mateo, CA

Systems Administrator · NetGravity

Administered 270+ workstations and servers across Windows NT, Solaris, IRIX, Linux, DEC Unix, SGI, and HP-UX for a scaling ad-technology company.